Category / Privacy
Q: If I apply for a permit in person, will you scan or photocopy my documentation and keep it on file?
A: No. If you apply in person we will not scan or photocopy your documents or keep them on file.
Q: How are you ensuring that the data stored in the online RPP system (licence plates and documentation provided) is kept secure?
A: The CPA complies with the most stringent, advanced cyber-security protocols currently in place. We are Payment Card Industry (PCI) Level 1 Service provider compliant, which is the same level of cyber…
Q: How long will licence plate information be stored in CPA’s system?
A: The CPA retains all licence plate information collected by the ParkPlus System for one year on a secured server. Any licence plates associated with an infraction are retained for a period of seven years in the event the…
Q: How long do you retain my personal documentation required to obtain a permit?
A: We retain the documentation required for two years if the permit has been approved, for unapproved permits, the personal information is stored for one year. If an individual applies for their…
Q: How do I know that CPA isn’t cataloging the frequency of my guest’s visits?
A: The CPA respects the privacy and personal information of Calgarians. When a user starts and stops a visitor session on their account, the session history is only visible to internal CPA…
Q: Does the CPA or The City use my licence plate or anyone else’s to conduct research/analysis?
A: No. The CPA is only authorized to use the licence plate information for issuing a parking ticket if a violation is observed, and no other purpose.
Q: Does CPA share the information obtained by its automated enforcement vehicles?
A: We do not share this information except as outlined in the strict rules of the FOIP Act, including to assist in an investigation undertaken with a view to a law enforcement proceeding…
Q: How is my privacy and that of the people visiting my residence being protected?
A: Protecting the privacy and personal information of residents and their visitors is of utmost importance to the CPA. As a local public body, the Calgary Parking Authority is subject to the Freedom of…
- Q: How do I renew my parking permit?
- Q: I’m a contractor. How do I park in front of a home without being ticketed?
- Q: I had my visitor permit approved but it’s disappeared; what should I do?
- Q: What RPP zone is my address in?
- Q: I have a live-out nanny that comes to my house every day; how do I manage visitor parking for them?