A: You may have cancelled your visitor permit instead of ending the visitor session. Please login to your online account and reapply for a Visitor Permit on the “Apply for Permits” page.

To end a visitor session, click the “Stop Session” button found beside each active visitor session. Clicking the “Cancel Permit” button will delete the entire visitor permit from your account. You can view a video on starting and stopping visitor sessions on the Visitor Parking page on this site.